| 1.
The services we can offer you include: |
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Gas
Availability Enquiries |
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Information
on Natural Gas Appliances |
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Cost
Comparison |
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Application
for Gas Supply |
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Gas
Supply Commissioning |
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| 1. |
Please
call our Customer
Service Assistant at 1-800-88-5656
to check if gas services are available in your area. You can also
refer to the areas of gas supply provided in this website.
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| 2.
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If
your area or premise has gas reticulation system and you require
supply, please let us know seven working days in advance by calling
our Customer
Service Assistant at 1-800-88-5656.
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| 3. |
Complete
and sign the Gas Supply Agreement form for Residential Users. |
| 4. |
For
supply of NG, prepare a deposit of RM20.00. Payments can be made by
cash, cheque or money order made payable to GAS MALAYSIA SDN BHD. |
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For
supply of LPG, prepare a deposit of RM60.00. Payments can be made
by cash, cheque or money order made payable to GAS MALAYSIA (LPG)
SDN BHD. |
| 5. |
Mail
or submit the completed Gas Supply Agreement form and the
deposit to our Customer
Service Assistant in Desa
Pandan .
You will be advised on the scheduled date for gas supply to your
house.
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| 6. |
The
gas supply to your kitchen will be done on the proposed date. Commissioning
of supply normally takes between one to two hours. An adult must
be present to allow us to enter your home to turn on gas service.
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| 1. |
Can
I use my current kitchen stove for natural gas usage?
Unfortunately,
the answer is no. A stove that uses Liquefied Petroleum Gas (LPG)
as a source of fuel cannot be used for natural gas purposes. You
must buy a stove suitable for natural gas or do a conversion work
to adapt your current stove to natural gas usage. This applies to
other gas appliances too.
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| 2. |
What
are the differences between natural gas and LPG?
Natural
gas is lighter than air and LPG. In case of leakage, natural gas
will go to the highest point possible and disperse into air as compared
to LPG that will seep to the lowest level possible and linger until
purged.
Natural
gas contains less polluting elements such as sulphur oxides and
carbon dioxide as compared to fuel oil and coal. Therefore, you
will get a more efficient burning with less soot or ash with the
right combination of combustion factors.
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| 3. |
How
will the change from LPG to natural gas affects my cooking?
The
change to natural gas will not affect your cooking.
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| 4. |
How
much do I have to pay for my consumption of natural gas?
The
tariff for natural gas is fashioned in a way whereby the more you
use, the more you can save on your monthly bills. A minimal charge
of RM10.00 per month will be imposed for natural gas consumption
that is less than 10 m³. For each 1 m³ onwards, a charge of RM0.80
will be applied. On average, each house is expected to consume between
10 m³ to 15 m³ per month. Below are some examples of calculating
natural gas consumption using the tariff for residential customers:
| Example: |
Charge: |
| 0 - 10 m³ |
RM10.00 |
| 11 m³ |
RM10.80 |
| 12 m³ |
RM11.60 |
| 13 m³ |
RM12.40 |
| 14 m³ |
RM13.20 |
| 15 m³ |
RM14.00 |
| 16
m³ |
RM14.80 |
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| 5. |
Is
it safe?
When
all precautions are taken, using natural gas is safer than LPG.
The amount of gas trapped in the piping within your premise is normally
smaller in amount compared to the amount of LPG in a tank sitting
in your kitchen.
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| 6. |
What
if I want to renovate my kitchen?
If you need to extend or shorten the gas piping within your house,
you may do so by engaging a gas-piping contractor. They will do
the job according to your requirements and design.
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| 7. |
What
to do in case of an emergency?
If
you detect escaping gas in your house, evacuate the affected area
and if possible, close the upstream and downstream valves to stop
the gas flow to the affected area. Extinguish all open flames, prohibit
smoking, and ensure that you do not operate any motor vehicles,
electrical switches/appliances or any other possible ignition sources.
Contact our emergency phone no.from a neighbour's house or any phone
outside your house. Please refer to the Safety Advice for further
details.
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| 8. |
What
precautions should I take in using natural gas?
Ensure
that there is enough fresh air for complete combustion where gas
appliance is located. Close gas valves when gas is not in use. Just
like any other utility facilities, you are advised not to tamper
with gas pipes unless by qualified persons. Maintain your own gas
facilities and equipment to ensure good and efficient working order
at all times.
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